Privacy Policy
This policy covers this payment website. The VidLive app has its own privacy policy, shown inside the app under Settings.
1. Who is responsible
Amir Sohail Zaman, Bharat Ghar, Tehsil Depalpur, District Okara, Basirpur 56010, Pakistan. Questions: vidlivehelp@gmail.com
2. We never see your card details
Card numbers, expiry dates and CVV codes are entered on Safepay's secure payment page, not ours. They are never sent to us and we never store them. We only receive the result of the payment and a reference number.
3. What we collect
When you buy coins
- VidLive user ID — so we know which account to credit.
- Email address — for the receipt and for support.
- Amount, coin quantity, date and time of the purchase.
- Payment reference and status from Safepay — for example "paid" or "failed", plus the last four digits and card brand that Safepay reports. Not the full card number.
When you visit the site
- Standard server and network logs kept by our hosting provider, including IP address, browser type and the pages requested. These are used for security and to diagnose faults.
We do not use advertising trackers on this website, and we do not sell or rent your data to anyone.
4. Why we use it
- To deliver the coins you paid for.
- To send you a receipt and answer support requests.
- To investigate failed payments, refunds and chargebacks.
- To detect and prevent fraud and abuse.
- To keep the accounting records the law requires us to keep.
5. Who we share it with
- Safepay — our payment processor. They handle the payment and hold the card data under their own privacy policy.
- Our hosting and infrastructure providers — they store the purchase records and serve this website on our behalf.
- Banks and card networks — where needed to process a payment, refund or dispute.
- Authorities — only where the law requires it.
6. How long we keep it
Purchase and payment records are kept for 5 years, because tax and anti-fraud rules require us to keep them. Support emails are kept while they are needed to resolve your issue and for a reasonable period after. Server logs are kept for a short period only.
7. Your rights
You can ask us to:
- tell you what data we hold about you,
- give you a copy of it,
- correct it if it is wrong,
- delete it — except records we must keep by law, such as completed purchases.
Email vidlivehelp@gmail.com and we will reply within 2 working days. Deleting your VidLive account is done in the app under Settings.
8. Security
This website is served over HTTPS. Purchase records are stored on servers we control, with access limited to the people who need it. Payment credentials never reach our systems.
9. Children
This website is not intended for children under 13. We do not knowingly collect their data. If you believe a child has made a purchase, contact us and we will remove the data and refund the payment.
10. Changes
If we change this policy we will update the date at the top. Significant changes will be announced in the app.